Reliable Administrative Support & Secretarial Services for Startups and SMEs

Q: Can you handle confidential documents and NDAs?

Yes — we operate secure processes, offer NDAs and follow GDPR best practices for sensitive documents and client data.

Q: Do you provide on-site administrative support?

On-site support is available for Premium packages or as a billed add-on depending on location and availability.

Q: How do I track hours and completed tasks?

Clients receive a monthly report and real-time task status via our client portal or agreed communication channel, with breakdowns of hours and deliverables.

Free your team from routine administrative work. Kollider’s Administrative Support services deliver document preparation, secretarial functions, notarisation, scanning and virtual assistant support tailored to startups, scaleups and small businesses. We provide fast, accurate and secure admin operations so you can spend more time on product, customers and strategy.

Professional back‑office, secretarial and document services so you can focus on growth while we handle the admin.

Our Administration Services:

Funding Readiness & Capital Access:
We prepare company formation documents and handle filings, maintain minutes, resolutions and statutory records, and provide full company secretarial services including annual filings and confirmation‑statement reminders.
Office & Document Management:
We offer notarisation and certified document services, high‑quality scanning with OCR and searchable digitisation, and secure cloud storage with document versioning and retention policies.
Virtual Assistant & Reception:
We provide professional phone answering, message taking and calendar management, plus email triage, travel coordination and basic CRM data entry, with on‑demand virtual assistant hours for ad‑hoc administrative tasks.
Printing, Copying & Mail Services:
We provide print, copy and binding for proposals, investor packs and training materials, manage mail handling including registered‑mail signing and scheduled dispatches, and coordinate on‑site or on‑demand courier services.
Data Entry & CRM Support:
We perform CRM data cleansing, lead imports and contact management, handle invoice entry, PO tracking and basic bookkeeping handoffs, and provide reporting templates with automated exports for finance and sales teams.
Add‑on Integrations:
We set up workflow automation (Zapier/Make) to reduce repetitive tasks, integrate your accounting, CRM and project‑management systems, and configure secure API or SFTP file‑transfer for large document flows.

Eligibility Criteria

Small businesses, startups, freelancers or teams needing ongoing or ad‑hoc administrative support.
Willingness to provide the required documentation and access for task fulfilment.
Agreement to service terms, confidentiality and data‑handling policies.
Payment method and minimum retainer (where applicable).

Why Choose Kollider Administrative Support

Our Track Record

Over 10 administrative engagements completed for startups and SMEs.
Average task turnaround within 24–72 hours for standard requests.
High client satisfaction with >90% retention on monthly packages.
Successful integrations with major CRMs and accounting platforms.

What We Offer

Responsive and reliable: quick turnaround for time‑sensitive tasks.
Scalable support: from one‑off tasks to ongoing monthly packages.
Secure handling: GDPR‑compliant document management and secure storage.
Integrated services: bundles with formation, virtual office and legal partners.

Application Process

Step 1: Intake & Requirements

Quick briefing call and task list to scope your recurring and one‑off administrative needs and priorities.

Short intake call to capture tasks, volumes and preferred SLAs.
Provide sample documents, access details and any system credentials required.
Receive a scoped task list, estimated hours and recommended package options.

Start Intake

Step 2: Onboarding & Access

Secure file transfer setup, permission assignment and allocation of your dedicated account coordinator.

Set up secure file share (SFTP/portal) and access permissions.
Assign account coordinator and confirm communication channels and SLAs.
Schedule initial task batch and onboarding walkthrough with the team.

Step 3: Execution & Delivery

We execute tasks according to agreed SLAs, deliver verified outputs and capture any exceptions for review.

Perform document preparation, scanning, data entry and secretarial tasks.
Quality control and client verification before final delivery.
Escalate and resolve exceptions through your account coordinator.

Step 4: Reporting & Handover

Monthly summaries of completed tasks, hours used, and suggested efficiency improvements.

Deliver monthly activity report with task breakdown and time usage.
Provide suggested process improvements and automation opportunities.
Archive final documents in secure client storage and handover notes.

Step 5: Continuous Improvement

Periodic reviews to streamline workflows, introduce automation and ensure service levels evolve with your business.

Quarterly or biannual process reviews and KPI assessments.
Implement automation (Zapier/Make) and integration improvements where beneficial.
Offer scaled recommendations and adjust package or hours as your needs change.

Frequently Asked Questions

Can you handle confidential documents?

Yes, we operate secure processes, offer NDAs and follow GDPR best practices for sensitive documents.

Do you provide on‑site support?

Yes, on‑site support is available for Premium packages or as a billed add‑on depending on location.

Can you support non‑English documents?

No, we do not offer translation and certified translation through partners on request.

How do I track hours and tasks?

Clients receive a monthly report and real‑time task status via our client portal or agreed communication channel.

Administrative Support